Jacksonville mom warns parents of apparent children's toy scam

By: Brittney Donovan , Action News Jax

Updated:

A Jacksonville mom is warning parents after she said she fell for a scam she saw on Facebook.

Dayle Cheshire was looking for Christmas presents for her children online when she came across a Facebook post for a light-up race track.

“There was this glowing, light-up race track and both my boys just freaked out,and had to have it,” Cheshire said.

Cheshire said she followed the post to a company’s website and ordered the toy.

“It definitely looked legitimate,” she said.

Cheshire said she noticed a red flag when she went to check on shipping. She said she emailed the company and they told her they would process her order in 4 to 6 weeks.

Cheshire said she asked for a refund because the item was going to take so long to ship, but got the runaround.

“(They told me) 'we can do this,' or 'we can do that,'” she said. “Finally, when I made it very clear I wanted a refund, they stopped emailing me.”

Cheshire isn’t the only person who has reported problems with the company.

Action News Jax found several complaints about dudegadgets.com on the Better Business Bureau website.

One person’s complaint said they ordered an item after seeing an ad on Facebook but it was never delivered.

Other complaints said, “I was ripped off,” and “They are thieves and need to be dealt with.”

Cheshire got an email saying her refund would take up to 14 days to process. She said doesn’t know if she’ll get her money back. 

She hopes sharing her experience will help parents avoid going through the same thing.

“I don’t want it to happen to someone else that’s not going to get their money back or their kids aren’t going to get their toys,” she said.

The Better Business Bureau recommends holiday shoppers be especially cautious about email solicitations and online ads on social media sites. 

Action News Jax reached out to the company for comment in response to claims that it scams consumers. We have yet to hear back.

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